Refund Policy

Version 20.09.2026 — This policy supplements the EntryMind General Terms of Service and follows its definitions. In case of divergence between language versions, the Italian version prevails.

1. WHO SELLS AND WHO HANDLES REFUNDS

EntryMind is sold through Paddle.com Market Ltd (or another Paddle group company indicated at checkout), acting as authorised reseller and merchant of record. Payment, invoicing, taxes, cancellations and refunds are therefore governed by Paddle's Refund Policy and Buyer Terms, which the Client accepts at purchase and which apply in full. In case of divergence between this page and Paddle's terms, Paddle's terms prevail.

2. WHO THE SERVICE IS FOR

EntryMind is subscription software (SaaS) intended exclusively for entrepreneurs, professionals, sole traders and organisations using it in the course of their business, craft, trade or profession. The Service is not offered to consumers for personal or domestic use.

3. REQUEST WINDOW

Refund requests must be submitted to Paddle within 14 days of the transaction date. Paddle reviews each request on a case-by-case basis under its Refund Policy and may approve it in full, in part, or decline it. Nothing on this page limits any mandatory rights the Client may have under applicable law.

4. MALFUNCTIONS AND DEFECTS

In the event of persistent technical issues or a defect preventing use of the Service as described, the Client is invited to contact Flow Motion SA first: we will act to restore the Service as soon as possible. If the issue is not resolved, the Client may contact Paddle support, providing details and any responses received.

5. HOW TO SUBMIT A REQUEST

Requests are submitted to Paddle via the link in the transaction receipt or through the portal at https://paddle.net. For preliminary assistance you may write to info@flow-motion.net.

6. CANCELLING THE SUBSCRIPTION

Cancellation is separate from a refund. The Client may cancel at any time through Paddle's management portal or in writing: cancellation takes effect at the end of the current billing period and prevents further charges; the Service remains usable until that date.

7. CONTACT

Flow Motion SA, via Pineta 40a, 6979 Brè sopra Lugano, Switzerland — business ID no. CHE-111.990.822 — e-mail: info@flow-motion.net.

info@entry-mind.net · +41 79 286 83 14